LEAD begins with Listening – the First Component of Good Communication

Listening skills usually don’t make the top of the charts when employers consider employees’ value to the organization – but they should. Most problems can be resolved quicker and easier when people purposely set about to really listen to what someone is saying. It is a critical skill in every field.

Diana Kawarsky emphasizes listening skills when she talks about communication practices and developed an acronym, LEAD, to highlight the key techniques: Listening, Empathy, Authority and Debrief. In this video, she explains how LEAD can improve your communication skills, regardless of your position in the organization.

Diana Kawarsky is the facilitator for Schulich ExecEd’s Certificate in Critical Communications program (starting Nov. 1, 2021). For more information on the program and to register, visit the program web page.