Leadership Lessons: Building a Winning Customer Experience for Crisis and Beyond

Thursday, Oct. 29, 2020

David Kincaid, Founder and Managing Partner, Level5 Strategy

In today’s evolving business landscape, many companies have shifted their approach to become more customer centric – meaning the ability to understand and manage customer experiences is becoming an important business skill. This is becoming increasingly more important in a COVID-19 and post-COVID-19 environment where the need to understand and adapt customer experiences rapidly to meet changing market dynamics is even more critical. To create customer experiences that align with new low-touch expectations and drive growth, it is important to focus on the moments that deliver measurable outcomes for both you and your customers alike. In this fireside chat, leaders from Level5 Strategy discusses how to understand, measure, and improve your customer experiences in a results-orientated and pragmatic fashion.

The Schulich ExecEd is committed to working in partnership with organizations adapting to the demands of doing business in a virtual world. For more information on how Schulich ExecEd can help your organization respond in troubled times, visit our web page, Schulich ExecEd: Your Business Continuity and Learning Partner.