East Tower Toronto Dominion Centre 
CX Management
Win and engage more customers with our comprehensive CX Management program
In this 2-day program for Customer Experience (CX) Management, you’ll learn the core principles of human-centric design. Discover how to use CX strategies to set your business apart in a competitive market.
CX Management
August 18, 2023
- Location:
- Virtual Classroom
- Programs
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- CX Management
Create
Unforgettable
Brand Interactions
In today’s hyper-competitive marketplace, the way customers remember and speak about your brand means everything. It’s no longer enough to simply capture their attention—you have to win their hearts.
In this 2-day program, you’ll learn how to analyze your current CX touchpoints, design new customer-focused processes, and develop a streamlined CX strategy across channels and locations.
Led by a global executive leader in customer experience, this program will also look at your wider brand positioning to ensure your core organizational beliefs are aligned with CX frameworks and current trends.
Our CX Management program is perfect for any professional role with the potential to impact the experience customers and clients receive.
Get Training in Marketable Skills
Human-Centric Design Principles
Data-Driven Mindset
Relationship Building
Strategic Analysis
Active Listening
4 Reasons to Enrol
Amazing Education For Busy Professionals
This program packs rich insights into 2 full days of study so you can apply your new skills right away.
Stand Out From The Crowd
Get highly sought-after skills in CX excellence and help your organization win customers, for good.
Learn From An Industry Leader
Dive deep into CX insights with a renowned expert and corporate project adviser in customer excellence.
Earn Higher Pay
Schulich ExecEd students gain the confidence, skills and perspective to attain better roles, launch new ventures, and lead their teammates.
Who Will Benefit
Mid-Career Leaders
Managers and mid-career leaders will improve the quality, productivity, and loyalty of daily customer interactions in their client-facing, managerial role.
Senior Leaders
This program helps goal-setting vice presidents and senior leaders strategize for the long term with winning CX insights fit for today’s most competitive markets.
Program Overview
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Dive into the core principles of human-centric design and how to integrate customer emotions as part of your CX strategy.
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Ensure CX excellence is achieved across locations, channels, and touchpoints, and learn how to quantify the impact of your CX solutions.
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Understand the role of every employee and leader in delivering, managing, and achieving CX excellence.
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Exchange knowledge and learnings on a common issue of interest as a group, and schedule a 1:1 with your instructor for deeper insights.
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Exchange knowledge and learnings on a common issue of interest as a group, and schedule a 1:1 with your instructor for deeper insights.
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Understand the role of every employee and leader in delivering, managing, and achieving CX excellence.
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Exchange knowledge and learnings on a common issue of interest as a group, and schedule a 1:1 with your instructor for deeper insights.
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Join a one-day, on-site field trip with non-competitive cross-industry teams and experience firsthand how CX is designed and delivered.
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Summer 2023 Dates Time CX Management 8/17/2023 - 8/18/2023 9:00 am - 4:00 pm
Faculty
What You Get
After completing CX Management, you'll receive an authentic digital badge from the #1 business school in Canada that employers will recognize.
As more and more companies look for candidates with specific skills, this badge on your CV will be a credible assurance of your achievements and expertise, allowing the right roles to find you faster.
Advanced Badge
Show that you’re able to apply knowledge at a strategic, organizational level.
Pre-Approved HRPA Hours
21 HRPA-CPD Hours
This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at www.hrpa.ca/hrdesignations_/Pages/Continuing-Professional-Development.aspx
PMI Credits
12 PMI-PDU
Successful completion of this program will earn PMI® Members, in good standing, Education PDU's in alignment with the PMI Talent Triangle. If this applies to you, you will receive a PDU Claim Code at the conclusion of your program. For more information on how to earn your PDU's, we recommend logging into your Continuing Certification Renewal System (CCRS) to report PDU's and view your certification records. Following this, if you require additional assistance, please contact PMI Support directly.
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Custom Programs for Organizations
Use this program as we designed it, or alter it to fit your company’s needs. Either way, we can help you improve your organization's talent pipeline. Get in touch with our custom programs team today.
Start HereMake the Right Choice. Try Our Advisory Services.
The next step of your career matters. A Schulich ExecEd program advisor can help you choose a course that fits your budget and schedule. Get in touch with us today.
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