Service Delivery in a Digital World

Deliver quality service in a digital world

Understand the ins and outs of service delivery in the digital world and increase the value you provide to supporters and members in a conveniently self-paced, online format. This program addresses the unique challenges and opportunities within the realm of public and social services, equipping professionals to deliver impactful and efficient services that cater to the needs of a digital-savvy society.


This program is included in the Masters Certificate in Digital Fluency and Leading Digital Transformation for Non Profits. Take the full Masters Certificate to develop a foundation in digital fluency, then progress to acquire the advanced digital competencies needed to more efficiently serve today’s communities.

Service Delivery in a Digital World

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Fees: $500
Length: 2 hours of self-paced study
Next Session: Open for enrolment Now!
  • Location:
  • Virtual Classroom

Service Delivery in a Digital World

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Your Complete Guide to
Serving Communities in the Digital Age

In today’s ever-evolving landscape of public and social services, the “Service Delivery in a Digital World” program emerges as a vital necessity. As governmental and social organizations strive to meet the diverse needs of their communities, embracing digital transformation is no longer an option but a crucial imperative.

Master it all: Harness new tools to foster inclusivity, gather feedback, and co-create solutions; Leverage digital solutions to improve operations and do more with less; Bridge gaps and provide equitable access to services, ensuring that vulnerable and underserved populations receive the support they require; Make the most of data analytics and insights, and educate and guide citizens in navigating digital resources, fostering empowerment and self-sufficiency.

Finally, facilitate collaboration between various stakeholders, fostering partnerships that amplify the impact of public and social initiatives.

This program is part of the Masters Certificate in Digital Fluency and Leading Digital Transformation for Non Profits, which you can take in full for significant tuition savings and a well-rounded experience in digital fluency and transformation.

Get Training in Marketable Skills

Change Management
Strategic Planning
Risk Management
Strategic Problem Solving
Operational Planning

4 Reasons to Enrol

Amazing Education for Busy Professionals

This program is delivered through an asynchronous format, so you can build your digital foundation on your own schedule.

Stand Out from the Crowd

Get sought-after skills in business technologies specific to the non-profit and social enterprise sector.

Learn from the Pros

Train with renowned Schulich ExecEd instructors and business leaders in the non-profit sector.

Earn Higher Pay

Schulich ExecEd students gain the confidence, skills and perspective to attain better roles, launch new ventures, and lead their teams to new heights.

Who Will Benefit

Aspiring & New Leaders

Prepare for a leadership role in the non-profit sector with a practical, foundational knowledge of useful digital tools.

Mid-Career Leaders

Improve your organization’s use of digital tools and technologies to streamline operations and demonstrate your capacity to drive change in a more senior position.

Senior Leaders

Develop a foundational understanding of how non-profit organizations can thrive in a digital world and increase the value provided to clients and members.

Program Overview

  • Incorporate a digital approach to deliver services while increasing the level of quality and care for your clients.
    Supports these skills:

    • Recognize the role of digital technology in social service delivery
    • Adapt organizational practices to environmental changes
    • Outline the responsibilities and risks associated with digital service delivery
    • Utilize internet safety and privacy strategies
  • Program Dates
    No schedule information is currently available for this program

What You Get

After completing Service Delivery in a Digital World, you'll receive an authentic digital badge from the #1 business school in Canada that employers will recognize.

As more and more companies look for candidates with specific skills, this badge on your CV will be a credible assurance of your achievements and expertise, allowing the right roles to find you faster.

Foundational Badge

Signifies that you’ve gained information and insight into new skills.

Custom Programs for Organizations

Use this program as we designed it, or alter it to fit your company’s needs. Either way, we can help you improve your organization's talent pipeline. Get in touch with our custom programs team today.

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