Service Delivery in a Digital World
Deliver quality service in a digital world
Understand the ins and outs of service delivery in the digital world and increase the value you provide to supporters and members in a conveniently self-paced, online format. This program addresses the unique challenges and opportunities within the realm of public and social services, equipping professionals to deliver impactful and efficient services that cater to the needs of a digital-savvy society.
This program is included in the Masters Certificate in Digital Fluency and Leading Digital Transformation for Non Profits. Take the full Masters Certificate to develop a foundation in digital fluency, then progress to acquire the advanced digital competencies needed to more efficiently serve today’s communities.
- Service Delivery in a Digital World
Your Complete Guide to
Communities in the Digital Age
In today’s ever-evolving landscape of public and social services, the “Service Delivery in a Digital World” program emerges as a vital necessity. As governmental and social organizations strive to meet the diverse needs of their communities, embracing digital transformation is no longer an option but a crucial imperative.
Master it all: Harness new tools to foster inclusivity, gather feedback, and co-create solutions; Leverage digital solutions to improve operations and do more with less; Bridge gaps and provide equitable access to services, ensuring that vulnerable and underserved populations receive the support they require; Make the most of data analytics and insights, and educate and guide citizens in navigating digital resources, fostering empowerment and self-sufficiency.
Finally, facilitate collaboration between various stakeholders, fostering partnerships that amplify the impact of public and social initiatives.
This program is part of the Masters Certificate in Digital Fluency and Leading Digital Transformation for Non Profits, which you can take in full for significant tuition savings and a well-rounded experience in digital fluency and transformation.
Get Training in Marketable Skills
Strategic Problem Solving
4 Reasons to Enrol
Amazing Education for Busy Professionals
This program is delivered through an asynchronous format, so you can build your digital foundation on your own schedule.
Stand Out from the Crowd
Get sought-after skills in business technologies specific to the non-profit and social enterprise sector.
Learn from the Pros
Train with renowned Schulich ExecEd instructors and business leaders in the non-profit sector.
Earn Higher Pay
Schulich ExecEd students gain the confidence, skills and perspective to attain better roles, launch new ventures, and lead their teams to new heights.
Who Will Benefit
Incorporate a digital approach to deliver services while increasing the level of quality and care for your clients.
Supports these skills:
- Recognize the role of digital technology in social service delivery
- Adapt organizational practices to environmental changes
- Outline the responsibilities and risks associated with digital service delivery
- Utilize internet safety and privacy strategies
Program Dates No schedule information is currently available for this program
What You Get
After completing Service Delivery in a Digital World, you'll receive an authentic digital badge from the #1 business school in Canada that employers will recognize.
As more and more companies look for candidates with specific skills, this badge on your CV will be a credible assurance of your achievements and expertise, allowing the right roles to find you faster.
Signifies that you’ve gained information and insight into new skills.
Suggested Programs Based on
Your Interest in Service Delivery in a Digital World
We handpicked the following programs based on
time, cost and relevant skills.
Custom Programs for Organizations
Use this program as we designed it, or alter it to fit your company’s needs. Either way, we can help you improve your organization's talent pipeline. Get in touch with our custom programs team today.Start Here
Select from the following options:
Select from the following options: