Leadership Lessons from Medavie Blue Cross

Anita Swamy, Vice-President Operations, Medavie Blue Cross

Anita Swamy, vice-president at Medavie Blue Cross, has more than 20 years of executive experience in business transformation, operations, complex project management and process optimization. How do you keep employee engagement and morale high during difficult times? What can a leader do to increase collaboration to improve individual, team, and organizational performance? She answers these and other questions in a conversation with Alan Middleton, Schulich ExecEd Executive Director, and discusses the impact of COVID-19 on Medavie Blue Cross’s 1 million card holders and how the company ensured uninterrupted customer service during the pandemic. She shares her insights on best practices in leadership during disruption and effectively managing remote teams.

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The Schulich ExecEd is committed to working in partnership with organizations adapting to the demands of doing business in a virtual world. For more information on how Schulich ExecEd can help your organization respond in troubled times, visit our web page, Schulich ExecEd: Your Business Continuity and Learning Partner.