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Just been promoted to manager? Learn the skills you’ll need to succeed in your new role
Being promoted to a manager’s position means you were good at what you do but
October 14, 2021Schulich ExecEd and SCALE AI form training partnership
SCALE AI agrees to fund 50% tuition for Schulich ExecEd’s Masters Certificate in Analytics for
June 28, 2021A Good Customer Experience Will Fail if it’s not Consistent
The disruption of the past few years – made worse by the pandemic – has
June 01, 2021Meet Rapidly Shifting Expectations by Leading in Customer Experience Excellence
This is the age of empowered customers – customers that are increasingly savvy, with information
May 31, 2021Leaders Must Look at the Human Factor When Using Data Analytics
Schulich ExecEd's Masters Certificate in Analytics for Leaders is designed for managers who need the
March 10, 2021Marketing: Understanding Customer Centricity and Retention
Ajay Sirsi, marketing professor in the Schulich School of Business at York University and the
January 21, 2021Add value for your customers or die
The true purpose of a value chain is to create value for the end customer.
November 18, 2020Prepare to Take Advantage of Upcoming Career Opportunities with a Learning Path
No business or industry sector is unaffected by accelerating digital transformation and profound global shifts.
November 10, 2020Benchmarking to Achieve Customer Centricity
“Customer centricity” is the watchword of customer experience (CE) today. But determining how customer centricity
October 27, 2020Analytics program for senior leaders goes virtual – and national
The Schulich ExecEd’s Masters Certificate in Analytics has undergone some exciting changes recently as we
October 14, 2020Go at Your Own Pace with Schulich ExecEd’s e+ Online Programs
One of the reasons Schulich ExecEd has been able to take the lead in the
July 22, 2020Tips to Meet the Re-skilling and Up-skilling Imperative Without Exhausting Workers
A growing skills deficit looms over the corporate world. In the next decade, the World
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